With digital technologies, especially the Internet, not everything that seems private is private. This is an important consideration because of how much sensitive, and personal, information people might transmit over the Internet. If you conduct business online, you are responsible for your customer's and/or your employee's private information.  

It's not always obvious how secure information is. For example, the information you put on social media is only as secure as the company that runs the website and the settings being used. Protecting yourself and your company means knowing who to trust. Researching a website's past and looking for security certificates is a good first step.  Protecting yourself also means holding your own business to the same standards you would expect of others.

Everyone should also be aware that some personal information is more sensitive than they may realize. For example, personal trivia, such as the name of a first pet, is often used as a secret answer to retrieve lost passwords. Care should be taken when sharing information about oneself.

Businesses need to know their responsibilities and obligations under Canada's privacy laws. They need to know what to do if they suspect their privacy has been breached.

Businesses should take privacy seriously. It's part of obeying the law and it's part of building trust between customers and employees.

  • Privacy laws
    Learn about your business' obligations under Canada’s privacy legislation.
  • Privacy breaches
    What should you do if you believe your business’ privacy has been breached?

The Office of the Privacy Commissioner has important information and resources.

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