Website development process

Developing your website is a multi-step process. Take time to understand each of the steps in the process and how they fit together.

Table of Contents

    Analysis: Establishing the parameters of your website

    To plan your project, you need to determine your website's purpose. Begin by answering the following:

    • Who is your intended target audience?
    • What information will your audience expect?
    • What do your competitors offer on their websites?
    • How will your website support your overall business strategy?
    • What business processes can you incorporate into the functionality of your website?
    • Will the website be developed internally or be outsourced?
    • What is your budget for the website's initial development? What about ongoing maintenance?

    Depending on the type of business you operate, there may be more questions you need to ask yourself.

    Target audiences

    Determining your website's target audiences is the first step to integrating it into an existing business strategy. Make a list of your intended target audiences, such as customers, employees, suppliers and investors, and then determine the tasks these visitors will want to perform when they visit your website. The type of audience may determine the content and style, as well as the level of technology used to develop your website. For example, if your audience includes many rural users, broadband capabilities could be limited. Using fewer graphics on your website will allow it to display faster.

    A successful website will meet the needs of your various target audiences by delivering valuable content, matching technological capability, allowing them to accomplish their tasks, and providing good website design and practical functionality.


    Tailor the content and services on your website to match your audience's knowledge level. A website intended mostly for subject experts and repeat visitors would be designed differently than one for the general public. If your audience is knowledgeable about your business, its services and subject matter, introductory information can be buried more deeply in the website and the user interface streamlined for faster loading. Similarly, frequent users generally know where they want to go: your website should allow users to navigate quickly to specific content or services.


    The websites of businesses within your industry, especially those of your competitors, are excellent resources for planning your own. Evaluate how they cater to their visitors and what types of e-business functionality they offer. Make your website even better.

    Business strategy

    Support your business strategy with your website. Clearly state what business goal(s) you want to support with your website. A website that aims to reduce shipping expenses by providing documents online will have a very different design and structure than one that aims to increase online product sales.

    Business processes

    If your website is properly constructed and well-managed, it can automate your typical business processes and help increase productivity. Customer service calls can be reduced if your website:

    • Provides project status and/or shipping information
    • Allows your customers to order and pay for your products and services
    • Provides your customers with information and documents related to your products and services

    By knowing how your business operates, you can analyze which of your business processes can be moved online.


    Once you determine your goals for the website and know its parameters, you can decide how to build it. To develop it internally, first evaluate your developer's skills. If you want to use an external source, you need to seek proposals from website development services.

    You may decide from a wide range of options:

    • Create a custom, database-driven website
    • Purchase low-cost software and create a simple website internally
    • Access online tools to enable non-technical staff to add and manage content using a content management system


    You may need two budgets: the build budget for developing your website and the maintenance budget for ongoing hosting, promotion, website maintenance and required improvements as customer expectations increase and change. You'll need to consider software, hardware and any additional staffing requirements when creating the budgets.

    Project planning: Getting organized

    Assemble your project team

    If your business is small, you may only need one person to work on website development; a project team may be required if it is large. Your project team should review and analyze your website's requirements.

    If your company is streamlining internal processes by using the website, consider an employee survey to help identify bottlenecks in the process or useful functions that might have been overlooked initially. A Web development business or consultant can assist you with this task.

    Manage the build, or outsource

    Will your website be built internally or do you need to hire a website development service? Base your decision on available resources and the complexity of the project. If you decide to outsource the project, itemize the requirements and put together a request for proposal that includes the:

    • Target audience groups
    • Required functionality
    • Specific performance goals
    • Required development platform or programming language
    • Future or planned functionality
    • Timeframe
    • Maintenance and updates

    Send the request for proposal to a handful of businesses; reduce the results to two or three businesses for a final detailed review. Include each step of the review process in the project timeline.

    Websites can be long-term investments of both time and money. A strong partner will complement your internal resources and provide you with a proactive vision for the future of your website.

    Establish publishing policies and processes

    The website will need ongoing content maintenance. Your content publishing policies and processes should emphasize high quality standards. Some points to consider include:

    • What content requires regular review to keep it current? Who is responsible for this process?
    • Who will evaluate the user interface, website usability and future changes?
    • What documents will be published on the website? Who is responsible for converting, validating and managing the publishing process?

    Scheduling resources and time

    A website development company will provide you with a project timeline and schedule. If your project is handled internally, it is wise to create a schedule for tracking project progress. Establish milestones and set deadlines for project phases to be completed.

    Development: Building your site

    Information structure

    The flow of the information you provide will be a critical component of your website's success. Systematic, logical information organization leads to a coherent, user-friendly and flexible website. Your website's information structure must be able to accommodate growth. Take maintenance issues into consideration as your company grows and information expands.

    Plan your website on paper before the developers start programming. Consider your target audience and analyze the content that needs to be incorporated. How many sections does it need? Your navigation system should allow users to see where they are within the site and how to get back to the home page at any point.

    It may be helpful to create user case scenarios in which a simulated session is created for each type of user from each target audience group. How easy is it to find the relevant information or to perform a desired function, such as purchasing an item?

    Interface design

    The information structure creates the framework for your website, but your visitors will react to its branding and design. A visually compelling interface can attract visitors and extend your brand. If the interface is easy to use, your visitors will be able to find their way to the information they seek. Interface design can have a big impact on the usability of your website, making the difference between a website that is user-friendly and one that is frustrating.

    Content creation

    Your visitors are looking for snippets of information that can be used quickly and effectively. Your website should be “scannable”: brief and concise with links leading to deeper information. When the information structure contains well-written content, your website will encourage a positive experience and response from your visitors.

    Photographs and images can add value to your website when used appropriately. High-quality photos should reflect your image, while low-quality photos may detract from it. Be selective when choosing the quantity and size of photos: pages with large photos take longer to display.

    Technical build

    Whether your website will be built internally or by an outside business, the technology used will be dictated by the functionality and other parameters that you have set as your goals. Some websites can be built using HTML, dynamic database systems or online software. When the programming is complete, your website should undergo rigorous testing before it is deployed. Your website project team should ensure that the website functions properly, that promised deliverables are met and that the website's strategic goals are accomplished.

    Web content accessibility

    It is a good idea to make your content accessible to all audiences, including people with disabilities. Such disabilities might include blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and various combinations of these.

    It is useful to identify common barriers to accessibility in order to avoid designing a website that only serves a partial audience. To be directly accessible to as many users as possible, Web content must be:

    • Perceivable, or available to some of the user's senses
    • Operable, in that the user must be able to operate the interface
    • Understandable, so that the user can understand both content and operation
    • Robust, so that the user can access content by means of various assistive technologies if needed. As technologies evolve, the content should still be accessible

    Some simple approaches to improve accessibility might include:

    • Adequate contrast between text and background colour (colour contrast tools are available online)
    • Section headings to make content easier to handle
    • Descriptive titles or alternative text for images to be read by screen readers or when browsers cannot support images
    • Large text in a clear font
    • Transcripts for video or audio
    • Navigation that can be done with a keyboard only (for stylus users)

    It makes good business sense to ensure that, by complying with legal guidelines or international standards, your website can be used by all customers or people seeking information about your goods or services.

    Interactivity and e-business: Providing value to your visitors

    Your website should be more than an online corporate brochure. Motivate your visitors to interact with it by providing forms, questionnaires and other customized content.

    More and more retailers, distributors, wholesalers and manufacturers are moving online to reach their customers, suppliers and other businesses. You can provide a wide range of consumer services, allowing your customers to make informed and secure purchases of products and services.

    • Online sales
      Learn how to set up a secure payment system for your online sales.

    To be competitive, stay abreast of trends within your industry and be on the lookout for new technologies. Web-enabled mobile services and GPS-enhanced proximity marketing are two examples of technologies that may be of use to your business. As your strategic website plan evolves, new technologies may provide more opportunities.

    Developing a mobile-friendly website: Keep it simple

    As more consumers use their mobile devices and smartphones to access the Internet, consider developing a mobile website that allows your customers to access your information more conveniently while on the go. This version will be more pared-down than your desktop website.

    The key to developing a mobile website is simplicity:

    • Screens are small, so keep information clear and to the point.
    • Your mobile website will often be navigated by touch, so keep links and buttons as far apart as possible. This will keep users from clicking on more than one at the same time. Easy navigation is important.
    • Avoid graphics and large photos; they take too long to load.
    • Does the design work well in both landscape and portrait views?

    Ensure that your website developer has experience in creating mobile technology and that your mobile website is tested on a variety of operating systems and devices. After testing the mobile version with focus groups, you may find that the option of a redirect to the full website is in order.

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