Accessibility

Are you looking for talented employees? Do you want to attract more customers? Making your business accessible to persons with disabilities may help. Your business may gain a reputation for being open to all. Start implementing changes now as an investment in your future — make the necessary renovations to your building, train your employees, and update your website so that it's easy for all visitors to find what they want. Be prepared to provide your customers with the highest level of service and to provide your employees with the best work environment possible. Making it easier for Canadians with disabilities to do business with you makes good business sense.

Accessible workplace

If you want to attract the right employees to your business and ensure that they are productive, make them feel comfortable and welcome.

Accessible service delivery

What's the best way to beat the competition? Know what your customers want and supply it quickly, while building good client relations. Be sure that you and your employees know how to provide excellent service to everyone: in person, on the phone or on your website.

  • Web content accessibility guidelines
    Make your website accessible to all users, including those with a disability, by familiarizing yourself with accessibility guidelines.
  • How to make public spaces accessible
    Only Applies to : Ontario
    Find out about accessibility rules for public spaces and how to make your business accessible to persons with disabilities.
  • Accessible design for the built environment
    Learn how to make your buildings accessible to persons with various types of disabilities.
  • How to make customer service accessible
    Only Applies to : Ontario
    Learn how to comply with the Ontario accessibility laws to give your customers with disabilities the best service possible.
  • Programme d'aide à l'accessibilité des commerces
    Only Applies to : Anjou Baie-d'Urfé Beaconsfield Côte-Saint-Luc Dollard-Des Ormeaux Dollard-des-Ormeaux Dorval Hampstead Kirkland L'Île-Bizard L'Île-Dorval LaSalle Lachine Mont-Royal Montréal Montréal-Est Montréal-Nord Montréal-Ouest Outremont Pierrefonds Pointe-Claire Roxboro Saint-Laurent Saint-Léonard Sainte-Anne-de-Bellevue Sainte-Geneviève Senneville Verdun Westmount
    If you want to improve the accessibility of your business premises in Montreal, you could get a grant to offset eligible costs.

Accessible tourism and transportation

If you have a tourism or transportation business, there are regulations, standards and guidelines concerning accessibility to your vehicles, buildings, and services.

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