#SMEPME Twitter Chat — How to play by the telemarketing rules

Canada Business Network (CBN) is hosting a Twitter chat with the Canadian Radio-television and Telecommunications Commission (CRTC) on telemarketing rules for small and medium businesses and telemarketers.

The CBN provides Canadian entrepreneurs with the resources they need to grow and prosper, including a wide range of information on federal and provincial/territorial government services, programs and regulations.

Telemarketing is a direct marketing tool that can be useful for businesses to attract potential customers, but there are certain obligations and rules to follow when making calls. Legitimate companies who use telemarketing may have questions about their obligations, the Telemarketing Rules, or the CRTC's role in enforcing telemarketing rules. Recognizing this, the CBN will host a bilingual Twitter chat with the CRTC as its guest. The Twitter chat will take place on April 4, 2017 at noon EDT.

During the Twitter chat, CRTC's Chief Compliance and Enforcement Officer, Steven Harroun, will answer questions and provide information on topics such as the CRTC's role in Canada, obligations surrounding the National Do Not Call List (DNCL), and information telemarketers need to know about the Unsolicited Telecommunications Rules (UTRs). The Twitter chat will also cover tips on what consumers can do to better protect themselves from unwanted calls, and the work the CRTC is doing with partners internationally to enforce rules against unwanted calls coming from abroad to Canadians.

The CRTC's goal is to help businesses comply and to better understand the rules when making calls to Canadians.

Join the live discussion by using and following the hashtag #SMEPME.

Event Details
Type: Live discussion on Twitter @canadabusiness
Topic: Telemarketing for Small and Medium Businesses and Telemarketers. How can you properly use telemarketing?
Date: April 4, 2017 at noon EDT
Hashtag: #SMEPME

Twitter chat participation guidelines

  1. This Twitter chat is being conducted in accordance with the CBN's Social Media Terms of Use. Please read them carefully prior to joining in on the chat.
  2. During the Twitter chat, the CRTC will only answer questions on telemarketing rules for small and medium businesses and telemarketers. The CRTC will also answer questions on its role and the programs and services it offers. The CRTC will not answer questions about specific individual telemarketing consumer complaints. Replies will be posted in the same language as the original tweet. Tweets will not be duplicated in the other official language. For those wishing a translation of a specific tweet, please send your request to communications@crtc.gc.ca.
  3. CRTC cannot respond to questions about specific products, services or situations.
  4. For your safety and security, please do not provide personal information during the chat. This includes any information that can identify you, such as a phone number, address or email.
  5. Depending on the volume of tweets received, the CBN and CRTC may not be able to respond to all tweets.
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