You work hard for your money — keep it safe!

November 4, 2013 - Tags: Sales

What do you do to protect your business' hard-earned cash? Good cash-handling policies and procedures are important — they can help you avoid disputes and protect your customers, your employees, and your bottom line.

Here are some simple steps you can take to minimize losses:

  • Maintain cash register accountability: each cash register should be used by one employee at a time — that way, any issues can be traced to the right person.
  • Count back change to customers: this can help you avoid mistakes and keep your cash register balanced.
  • Perform cash drops: during busy shifts, the amount of money in your register can increase quickly. Move excess cash to a secure location (such as a safe) to make your cash drawer less tempting to observant thieves.
  • Create clear policies and procedures for dealing with refunds and void transactions.
  • Consider having two people balance the cash register — one person to do an initial count and balance, and a second person to verify the results.

It's also important to become familiar with the security features used on Canadian currency. Each series of Canadian bank notes has its own unique security features, and checking a bank note only takes a few seconds.

The Bank of Canada offers free resources that can help, including leaflets, employee handbooks, quizzes, webinars, and more. They also offer information on dealing with suspicious money and what to do if you are offered a counterfeit currency during a transaction. You can also visit our blog Feel, Look, Flip: Tips for handling Canada's new bank notes to learn more about Canada's newest series of bank notes.

If you accept American currency, you should also learn about the security features of American bank notes. Make sure that the current exchange rate is posted in a visible place and that your employees are aware of your policies surrounding foreign currency.

Once you have solid policies and procedures in place, take the time to train your employees and answer any questions they may have. Make sure that new employees are trained before they start handling cash, and offer refresher training to all staff on a regular basis.


Posted by on November 6, 2013
Dear Mr. John E.,

Thank you for contacting us.

We encourage you to be wary of organizations that charge money for information that is available from the Canada Revenue Agency (CRA) for free. You may also find it helpful to do a thorough online search of the organization that has contacted you.

You can contact the CRA for free information on the tax credits or refunds that may be available to you. You can call toll-free at 1-800-959-8281 to speak to one of their tax experts at no cost, or visit their website for additional contact information.
Posted by John E. on November 4, 2013
An organization has sent me literature to be filled in and returned to them. They require some rather personal information regarding my wife who is in an extended care home -- information such as SIN numbers for my wife and myself. They seem to get funds from the Canadian finance department for handicapped people; my wife is wheelchair bound with Multiple Sclerosis.
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