Social Media Policies

Table of Contents

    Participation in Social Media

    The Canada Business Network exists to help business owners and would-be entrepreneurs find the government programs, regulations and services they need to reduce the complexity of the information available from all three levels of government.

    In accordance with the Government of Canada's Communications Policy, the Canada Business Network may use social media channels and Web 2.0 tools. The objective of these efforts is to provide timely, accurate, clear and objective information about their policies, programs, services and initiatives in a variety of ways, means and formats to accommodate the public’s diverse needs.

    This page explains the rationale and protocols for the Canada Business Network’s participation in social media accounts and channels, such as micro-blogging sites, media-file sharing sites, social and professional networking sites, as well as blogs and discussion forums.

    The choice to use a particular social media channel or Web 2.0 tool is driven by departmental objective and needs, nature and size of audiences, plus service agreements with the Government of Canada.

    All accounts and channels are managed by the Canada Business Network.

    Official Policy

    The Canada Business Network’s communication in social media channels should not be considered as the authoritative source of new policy or guidance on services and programs from the Canada Business Network or the Government of Canada. Any change or evolution in the official position on Government of Canada services and programs, legislation, guidance, investigations and audits will be communicated through more traditional channels, such as official publications (online and offline), speeches, media releases, statements to the traditional media, and government websites.


    Accounts and channels will be updated and monitored during office hours between 9 a.m. to 5 p.m. (Eastern Time). Third-party social media services may occasionally be unavailable, and we apologize in advance for any inconvenience.


    The content we contribute to social media channels is managed by the Canada Business Network. By subscribing to our content, you will gain access to information and educational videos on various business services for small and medium-sized enterprises.

    We may remove content which is out-dated, incorrect or restricted in time by licensing agreements. We apologize for any inconvenience this may cause.

    Commenting, Replies and Repeats

    We welcome comments and questions about the content we post in social media channels, where possible. We appreciate hearing the voices of prospective entrepreneurs and small businesses on issues that are of importance to you and we strive to provide information that will be of interest to small businesses. Unfortunately, we are not able to reply individually to all the messages we receive via social media channels.

    All replies and direct messages will be read, and emerging themes or helpful suggestions will be forwarded to the relevant people at Innovation, Science and Economic Development Canada.

    We will moderate and review comments where possible, based on our Commenting and Service Standards. We may participate or intervene, as appropriate. In accordance with the rules, moderators reserve the right to edit, refuse or remove comments.

    We may occasionally repeat content from other users. Content we repeat does not imply endorsement by the Canada Business Network, nor should it be taken as an indication of any shift in Innovation, Science and Economic Development Canada’s current official position.

    Questions and Requests

    For general information about the Canada Business Network, please consult our website or call us at:
    Toll Free: 1-888-576-4444
    TTY: 1-800-457-8466


    The Canada Business Network’s decision to “follow”, “friend” or “subscribe” does not imply endorsement of another social media account, channel, page or site. Links will be based on their relevance to departmental programs, policies and services and perceived usefulness to the public.

    Similarly, the appearance of a user as a “follower”, “friend” or “subscriber” of a departmental account does not imply endorsement of any kind by Innovation, Science and Economic Development Canada or the Government of Canada. We will take steps to remove or block “followers”, “friends” or “subscribers” when they violate our Terms and conditions section.

    Links to Other Websites

    The Canada Business Network cross-markets and links to reputable Canadian organizations that provide information for entrepreneurs and small businesses including:

    • Government organizations at all levels (federal, provincial/territorial, regional, municipal)
    • Not-for-profit organizations and industry associations with a business focus

    Links to non-Government of Canada websites are provided solely for the convenience of users. The Canada Business Network is not responsible for the content on these other websites. The Canada Business Network does not offer any guarantee in that regard, nor does it endorse the websites and their content. Linked sources may only be available in the language in which they are written.

    Users should be aware that some links will direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources are only available in the language in which they are written.

    For additional information on this issue, please see the Terms and conditions section.

    Official Languages

    Many social media platforms have multiple language options and provide instructions on how to set your preferences.

    English and French are the official languages of Canada for communications and services from the Government of Canada to the public. Members of the public have the right to communicate with and receive services from the Government of Canada in either English or French.

    Content will be posted simultaneously in both official languages on their respective accounts, channels and pages. When the social commentary features are enabled, users are encouraged to respond in the official language of their choice. Comments, video responses, and questions that require a response will be answered in the official language of origin.

    For additional information on this issue, please see the Terms and conditions section.


    The Canada Business Network's social media accounts and channels are not hosted on Government of Canada websites. These accounts and channels serve as an extension of Innovation, Science and Economic Development Canada's presence on the Web. Users are encouraged to read the privacy policy of all service providers, including Twitter, Facebook and YouTube.

    Users should not share personal information, such as Social Insurance Number, home address, telephone numbers, and photographs of identifiable individuals.

    For questions or comments regarding this policy or for additional information about the administration of the Privacy Act at the Canada Business Network, please contact us.


    Third-party social media service providers are not bound by Government of Canada's Web accessibility practices; however, the Canada Business Network is committed to enhancing accessibility for visitors with disabilities:

    • A link to an alternative interface to using the Twitter website for people with disabilities.
    • A link in each video description to the Canada Business Network video gallery, which includes the video transcripts.
    • A link to an accessible video player to allow users to copy and paste the URLs of YouTube videos for better viewing.
    • YouTube's Caption and Transcript features on our videos.
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