Service standards

The Canada Business Network is committed to providing your small or medium business with high-quality information through service excellence tailored to your needs. Our service standards represent the level of service that we are aiming to provide.

Access

Our services are available:

Timeliness

We aim to respond to your inquiries as soon as possible, with the following targets in mind.

By telephone:

In-person:

By email/fax:

Social Media channels:

Accuracy

Quality of Service

Feedback

We welcome your comments, compliments and complaints to improve our services. You may do so through the following channels:

                                                              

¹ ON, NB, NS, PEI, NL do not offer in person services
² Local hours vary from centre to centre. For detailed information on hours of operation, visit our website.

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